TERMS OF SERVICE

1. Online Store Terms

You must be at least the age of majority in your state of residence, or have permission from a parent or legal guardian, to use this website or place an order.

You may not use our products or website for any unlawful or unauthorized purpose. You may not attempt to interfere with the operation, security, or functionality of the website.

2. Products and Availability

Noble Crumb offers handcrafted gluten-free baked goods and related food products. Because our products are made in small batches.

Product photographs are provided for illustrative purposes. Because our products are handmade, variations in color, shape, size, texture, and appearance are normal and are not considered defects.

We reserve the right to:

• Limit the quantity of any product available for purchase.

• Discontinue or modify a product at any time.

• Refuse or cancel an order when reasonably necessary.

• Correct product descriptions, prices, promotions, or other errors.

If we cancel an order after payment has been collected, we will refund the amount paid for the canceled item or order.

3. Gluten-Free and Allergen Notice

Our products are made with gluten-free ingredients in a dedicated gluten-free kitchen. However, individual products may contain or come into contact with other allergens, including, but not limited to:

• Milk

• Eggs

• Almonds or other tree nuts

• Peanuts

• Soy

• Sesame

Ingredients and allergen information may vary by product. Customers are responsible for reviewing the product description, ingredient information, and allergen notices before purchasing or consuming any product.

If you have a serious food allergy, sensitivity, intolerance, celiac disease, or other medical condition, please contact us before ordering. Noble Crumb cannot guarantee that every product. 

Our products and website content are not intended to provide medical or nutritional advice.

4. Orders and Payment

All orders are subject to acceptance and availability. An order confirmation does not necessarily mean that we have accepted the order. We reserve the right to refuse or cancel an order due to suspected fraud, payment issues, incorrect pricing, product unavailability, delivery limitations, or other reasonable circumstances.

You agree to provide current, complete, and accurate billing, payment, delivery, and contact information. You are responsible for verifying that your order details and delivery address are correct before submitting the order.

Prices are listed in U.S. dollars and may change without notice. Applicable taxes, delivery fees, and shipping charges will be displayed at checkout.

5. Order Changes and Cancellations

Because our products are perishable and may be prepared specifically for each order, changes and cancellations are not guaranteed once an order has entered production.

Requests must be submitted as soon as possible to khemiro.llc@gmail.com . If production has not started, we may approve a change or cancellation at our discretion.

Once an order has been prepared, baked, packaged, or shipped, it cannot be canceled or modified.

6. Local Pickup and Delivery

Customers are responsible for selecting the correct pickup or delivery date and providing accurate contact and delivery information.

For local pickup, orders must be collected during the confirmed pickup window. Noble Crumb is not responsible for loss of freshness, quality changes, or spoilage caused by late pickup or improper storage after the scheduled pickup time.

For local delivery, someone must be available to receive the order when required. Once an order has been delivered to the address provided, Noble Crumb is not responsible for theft, exposure to heat or weather, animals, improper handling, or failure to refrigerate or store the product correctly.

7. Shipping

Our baked goods are perishable and may spend several days in transit. Shipping dates and delivery estimates are estimates only and are not guaranteed arrival dates.

Although we package our products carefully, shipping conditions may affect freshness, softness, appearance, texture, or presentation. By selecting shipping, you acknowledge and accept these normal risks.

Noble Crumb does not guarantee that shipped products will have the same freshness or texture as products purchased locally or consumed immediately after baking. A normal change in freshness, texture, appearance, or personal taste preference is not considered a product defect and does not qualify for a refund.

Customers are responsible for:

• Providing a complete and accurate shipping address.

• Monitoring tracking information.

• Retrieving the package promptly after delivery.

• Following all storage and reheating instructions.

Noble Crumb is not responsible for delays or delivery problems caused by an incorrect address, an unavailable recipient, weather, carrier disruptions, holidays, building access restrictions, theft after delivery, or other circumstances outside our reasonable control.

If we are unable to ship within the promised timeframe, we will provide any notice, cancellation option, or refund required by applicable law.

8. Returns, Replacements, and Refunds

Due to food-safety requirements and the perishable nature of our products, we do not accept physical returns of food products.

We do not provide refunds, credits, or replacements because:

• A customer did not like the flavor or texture.

• A product did not meet a customer’s personal preference.

• A shipped product was not as fresh as a locally purchased or freshly baked product.
  

• The customer provided incorrect order, delivery, or shipping information.

• The customer failed to receive, retrieve, refrigerate, freeze, or store the product properly.

• The customer changed their mind after the order entered production.

 

We will review claims when:

• The product received is different from the product ordered.

• The product arrives raw or materially underbaked.

• The order arrives materially damaged due to packaging or handling before delivery.

• An item is missing from the order.

Claims must be submitted to khemiro.llc@gmail.com within 24 hours of delivery or pickup and must include:

• The customer’s name and order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the packaging and shipping label, when applicable.

Claims submitted without sufficient evidence or outside the reporting period may be denied.

For approved local-order claims, Noble Crumb may offer a replacement or, if the customer prefers, a refund for the affected product only.

For approved shipped-order claims, Noble Crumb may provide an appropriate replacement, store credit, or refund for the affected product, depending on the circumstances and subject to applicable law.

Original shipping and delivery charges are nonrefundable unless required by law or the entire order was incorrect due to our error.

Please review our separate Refund Policy and Shipping Policy for additional information.

9. Storage and Consumption

Customers are responsible for following any storage, refrigeration, freezing, reheating, and consumption instructions provided with the product or displayed on our website.

Once a product has been delivered or picked up, Noble Crumb is not responsible for spoilage, contamination, quality loss, or illness caused by improper storage, handling, reheating, or consumption after the recommended period.

Do not consume a product if its packaging appears tampered with or if you reasonably believe it is unsafe. Contact us immediately with photographs and your order information.

10. Gift Cards and Promotional Offers

Gift cards, discounts, and promotional codes may be subject to additional conditions. Promotional offers cannot be combined unless expressly stated.

Discounts cannot be applied retroactively to completed purchases. We reserve the right to modify or cancel promotional offers where permitted by law.

11. Website Information

We make reasonable efforts to ensure that product descriptions, prices, availability, photographs, and other website information are accurate. However, occasional errors may occur.

We reserve the right to correct errors, update information, or cancel affected orders. If a pricing or product error affects an order that has already been paid, we will contact the customer and provide the appropriate options.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers, shipping carriers, and social-media platforms.

We are not responsible for the content, availability, privacy practices, security, or performance of third-party websites or services. Your use of third-party services may be governed by their own terms and policies.

13. Intellectual Property

All website content, including the Noble Crumb name, branding, logos, product names, photographs, graphics, recipes, written content, and designs, is owned by or licensed to Noble Crumb and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

14. Prohibited Uses

You may not use the website:

• For unlawful, fraudulent, abusive, or deceptive activity.

• To violate intellectual-property or privacy rights.

• To transmit malicious code or interfere with website security.

• To collect information about others without authorization.

• To submit false reviews, fraudulent claims, or unauthorized payment disputes.

• To purchase products for unauthorized resale or commercial reproduction.

We may suspend or terminate access to our website for violations of these Terms.

15. Limitation of Liability

To the fullest extent permitted by law, Noble Crumb will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or products.

To the fullest extent permitted by law, Noble Crumb’s total liability for a claim relating to an order will not exceed the amount actually paid for the affected product.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Noble Crumb and its owners, employees, representatives, and service providers from claims, damages, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

17. Privacy

Your submission of personal information through our website is governed by our Privacy Policy. Please review that policy to understand how we collect, use, and protect personal information.

18. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any legal proceeding relating to these Terms or a purchase from Noble Crumb must be brought in a court with proper jurisdiction in Miami-Dade County, Florida, unless applicable consumer law provides otherwise.