Refund policy

Return, Refund & Replacement Policy

Due to the perishable nature of our products, we do not accept physical returns. This policy applies to all pickup, local delivery, and shipped orders.

Shipped Orders

All shipped orders are final sale. Shipped products may not have the same just-baked freshness, texture, appearance, or quality as products purchased locally because they remain packaged and in transit for several days.

By selecting shipping, the customer acknowledges and accepts that:

  • Freshness, texture, and appearance may naturally change during transit.

  • Delivery dates and transit times are estimates and are not guaranteed.

  • Refunds will not be issued because a customer dislikes the product’s taste, texture, appearance, or level of freshness.

  • We are not responsible for delays caused by shipping carriers, weather conditions, holidays, or other circumstances outside our control.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • We are not responsible for packages left unattended, lost, damaged, or stolen after the carrier confirms delivery.

  • Shipping and delivery fees are non-refundable.

Eligible Claims

A refund or replacement may be available only when:

  • A product arrives visibly undercooked.

  • A product arrives materially damaged.

  • The customer receives a product different from the one ordered.

  • An item is missing from the order.

Claims must be submitted through our website’s contact form within 24 hours of delivery or pickup. The customer must provide the order number, a description of the issue, and clear photos of the affected product, its packaging, and the shipping label when applicable.

Claims submitted after 24 hours or without sufficient supporting information may not qualify for a refund or replacement. This documentation requirement does not prevent customers from reporting legitimate food-safety concerns.

Local Miami Orders

For an eligible local order in Miami, the customer may choose between:

  • A replacement of the affected product; or

  • A refund of the purchase price of the affected product.

Refunds and replacements apply only to the affected item, not the entire order.

Claims That Are Not Eligible

Refunds and replacements are not provided for:

  • Personal taste or preference.

  • Normal changes in freshness, texture, or appearance caused by shipping.

  • Failure to follow the storage, handling, or serving instructions provided with the order.

  • Products left outside or unattended after delivery.

  • Incorrect products, quantities, flavors, addresses, or delivery information selected or entered by the customer.

Refund Limitations

Approved refunds are limited to the purchase price of the affected item. Shipping fees, delivery fees, tips, and unaffected products are non-refundable. Applicable taxes will be handled as required by law.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.