Shipping policy

SHIPPING POLICY

At Noble Crumb, every order is freshly made specifically for the customer. Our products contain no preservatives and are carefully packaged before being transferred to the shipping carrier.

By placing an order that requires shipping, the customer acknowledges and accepts this Shipping Policy.

Freshly Made-to-Order Products

All Noble Crumb products are freshly made to order. However, once a package has been transferred to the shipping carrier, Noble Crumb no longer controls its handling, transit conditions, delivery schedule, or the amount of time it takes to arrive.

Because our products are fresh, preservative-free, and may spend several days in transit, Noble Crumb does not guarantee that products will arrive fresh or with the same softness, texture, appearance, flavor, or quality they had when they were originally prepared and packaged.

Changes in freshness, softness, texture, shape, appearance, or presentation caused by transit time, temperature, handling, or carrier delays are not considered product defects.

No Refunds for Freshness or Personal Preference

Noble Crumb does not provide refunds, replacements, credits, or exchanges because:

The customer did not like the product, flavor, or texture.
The product did not meet the customer’s personal expectations or preferences.
The customer expected the product to taste freshly baked upon arrival.
The product lost freshness, softness, texture, or appearance during shipping.
The shipping carrier took longer than originally estimated.
The package was not retrieved or properly stored immediately after delivery.
The customer changed their mind after the order was prepared or shipped.

Choosing to have fresh, preservative-free baked goods shipped involves natural risks related to transit time and temperature. The customer accepts these risks when placing the order.

Processing Times

Because every order is freshly made, processing times may vary depending on the products ordered, order volume, weekends, holidays, and product availability.

Processing time is the time needed to prepare and package an order. It does not include the time required by the shipping carrier to deliver the package.

Once an order has shipped, the customer will receive tracking information when available.

Estimated Shipping and Delivery Times

All shipping and delivery dates displayed at checkout or provided after purchase are estimates only and are not guaranteed.

Estimated delivery dates may change because of:

Shipping-carrier delays.
Weather conditions.
Holidays or high shipping volume.
Transportation interruptions.
Carrier handling or routing decisions.
Incorrect or incomplete addresses.
Building or property access restrictions.
Other circumstances outside Noble Crumb’s reasonable control.

Noble Crumb is not responsible for carrier delays or for changes to the estimated delivery date after the package has been transferred to the shipping carrier.

A carrier delay does not qualify an order for a refund, replacement, credit, or exchange when Noble Crumb prepared and shipped the correct products within our stated processing period.

Storage Upon Delivery

All Noble Crumb products contain no preservatives and must be properly stored immediately upon arrival.

Customers are responsible for:

Monitoring the tracking information.
Retrieving the package immediately after delivery.
Removing the products from the shipping box.
Placing all products in the freezer immediately upon arrival to keep them properly preserved.
Following any thawing, reheating, and storage instructions provided by Noble Crumb.

Noble Crumb is not responsible for loss of freshness, spoilage, mold, changes in texture, or reduced product quality caused by delayed retrieval, exposure to heat or weather, or improper storage after delivery.

Packages should never be left outdoors, at room temperature, in direct sunlight, inside a hot vehicle, or inside the shipping box after delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error. Address changes are not guaranteed once an order has entered production or has been transferred to the shipping carrier.

Noble Crumb is not responsible for orders that are delayed, returned, lost, or delivered to the wrong location because the customer provided an incorrect or incomplete address.

Tracking and Confirmed Delivery

Customers are responsible for monitoring their tracking information and making arrangements to retrieve the package promptly.

An order marked as “delivered” by the shipping carrier will be considered successfully delivered. Noble Crumb is not responsible for packages that are stolen, misplaced, left unattended, exposed to weather or heat, or otherwise damaged after the carrier confirms delivery.

If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier and check with household members, neighbors, front-desk personnel, or building management.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If you received the wrong product, a missing item, or a product that was materially damaged before delivery, contact us within 24 hours of the confirmed delivery time.

Your message must include:

Your full name.
Your order number.
A detailed description of the issue.
Clear photographs of the products received.
Photographs of the packaging and shipping label.

Submitting a claim does not automatically guarantee a refund, replacement, or credit. Each properly documented claim will be reviewed according to our Refund Policy and applicable law.

A dislike of the product or a complaint regarding freshness, softness, texture, appearance, or personal preference will not be considered damage.

Delivery Delays Before Shipment

If Noble Crumb is unable to ship an order within the timeframe we promised, we will notify the customer and provide any options required by applicable law.